Elysee(Ntashart) Plaza, Kilimani Road, 2nd Floor Suite 4A
Service Desk
What You Need To Change Your Customer Support
This is a tool that keeps track of users/customers request by enabling them to channel queries to the organization.
TOP FEATURES
Team Work
Share remarks with experts across your company to figure out the best solution for the issue at hand.
Issue Sharing
Share ticket with third parties or colleagues to solve the customer issue faster. No costs incurred or loss of visibility or access to it.
Automated Email Notification
Instant email notification of closed/resolved issues,remarks and feedback.
MORE FEATURES
Ticket Status Progress
System shows progress of the ticket at every identified stage.
Inbox Management
Share remarks with experts across your company to figure out the best solution for the issue at hand.
Consistent Responses
Quick,consistent responses to ticket within its context.
Assignment Collision
Automated assignment of issues to ensure multiple agents are not working on the same issue.
Efficiency
No app-switching. Discuss issues raised within its context.
Secure by Nature
People invited to see a ticket cannot access any other Ticket.
Automated Ticket Dispatch
Default assignment of issues to agents. Instant Email notification of dispatched ticket.
Report Generation
Rating of the services by the customer.
Customer Feedback Ratings
Generate excel reports of issues depending on their status. Further analysis can be done.
