An account will be set up for your organization. Clients will be able to log in to the portal using a provided username and password to view and respond to SMS tasks.
The organization sends bulk SMS to a target audience group, and recipients reply to the short code texts. Responses are tracked and managed through the portal.
BENEFITS
It’s easy to administer since you just send an SMS to your target audience’s phone to initiate the survey.
It’s most convenient since your users can choose to answer the questionnaire when and where it is most suitable to them.
The data is collected in real time and results are analysed instantly.
It increases customer engagement since personalized messages can be tailored to meet respondents’ need based on their history.
One is able to reach a wide range of consumers who use mobile phones, since SMS has emerged to be the fastest and simplest way to communicate.