{"id":4250,"date":"2025-08-13T14:10:01","date_gmt":"2025-08-13T14:10:01","guid":{"rendered":"https:\/\/blog.mspace.co.ke\/?page_id=4250"},"modified":"2025-08-14T14:08:46","modified_gmt":"2025-08-14T14:08:46","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/blog.mspace.co.ke\/?page_id=4250","title":{"rendered":"Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4250\" class=\"elementor elementor-4250\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b49ef94 e-flex e-con-boxed e-con e-parent\" data-id=\"b49ef94\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6dcb5a9 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"6dcb5a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-73de8b5 e-con-full e-flex e-con e-child\" data-id=\"73de8b5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de20078 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"de20078\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"740\" height=\"473\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/undraw_Work_time_re_hdyv.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-4252\" alt=\"\" srcset=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/undraw_Work_time_re_hdyv.png 740w, https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/undraw_Work_time_re_hdyv-300x192.png 300w, https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/undraw_Work_time_re_hdyv-416x265.png 416w, https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/undraw_Work_time_re_hdyv-570x364.png 570w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc8280e e-con-full e-flex e-con e-child\" data-id=\"dc8280e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47cd548 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"47cd548\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"color: #222222; font-size: 26px; font-weight: 600; margin-bottom: 16px; text-align: center; padding-left: 40px;\">What You Need To Change Your <span style=\"color: #0078d7;\">Customer Support<\/span><\/h2><p style=\"color: #444444; font-size: 16px; line-height: 1.7; margin-bottom: 12px; padding-left: 40px; text-align: left;\">This is a tool that <strong>keeps track of users\/customers<\/strong> request by enabling them to channel queries to the organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c75c8cb elementor-widget elementor-widget-button\" data-id=\"c75c8cb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#popmake-4173\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GET STARTED<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4322d4f e-flex e-con-boxed e-con e-parent\" data-id=\"4322d4f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cdd1df elementor-widget elementor-widget-spacer\" data-id=\"2cdd1df\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35b5cab e-flex e-con-boxed e-con e-parent\" data-id=\"35b5cab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f72933d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f72933d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5652367 e-flex e-con-boxed e-con e-parent\" data-id=\"5652367\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24178f5 elementor-widget elementor-widget-spacer\" data-id=\"24178f5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a69b29a e-flex e-con-boxed e-con e-parent\" data-id=\"a69b29a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9ff909 elementor-widget elementor-widget-heading\" data-id=\"c9ff909\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TOP FEATURES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86ff8dd e-grid e-con-boxed e-con e-parent\" data-id=\"86ff8dd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5acfc62 elementor-widget elementor-widget-text-editor\" data-id=\"5acfc62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"wp-image-4113 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot-From-2025-08-13-13-10-48.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Team Work<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Share remarks with experts across your company to figure out the best solution for the issue at hand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7192c21 elementor-widget elementor-widget-text-editor\" data-id=\"7192c21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"wp-image-4323 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-21-21-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Issue Sharing<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Share ticket with third parties or colleagues to solve the customer issue faster. No costs incurred or loss of visibility or access to it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4234463 elementor-widget elementor-widget-text-editor\" data-id=\"4234463\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4325 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-21-32-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Automated Email Notification<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Instant email notification of closed\/resolved issues,remarks and feedback.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-266f591 e-flex e-con-boxed e-con e-parent\" data-id=\"266f591\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-381fe1b elementor-widget elementor-widget-spacer\" data-id=\"381fe1b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea4247e e-flex e-con-boxed e-con e-parent\" data-id=\"ea4247e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be95fed elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"be95fed\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43ceb02 e-flex e-con-boxed e-con e-parent\" data-id=\"43ceb02\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ff663 elementor-widget elementor-widget-spacer\" data-id=\"e0ff663\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f8e733 e-flex e-con-boxed e-con e-parent\" data-id=\"3f8e733\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65de3b7 elementor-widget elementor-widget-heading\" data-id=\"65de3b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MORE FEATURES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-595bc80 e-grid e-con-boxed e-con e-parent\" data-id=\"595bc80\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dac42f elementor-widget elementor-widget-text-editor\" data-id=\"9dac42f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4329 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-27-18-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Ticket Status Progress<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">System shows progress of the ticket at every identified stage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0a9d6e elementor-widget elementor-widget-text-editor\" data-id=\"d0a9d6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4330 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-27-26-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Inbox Management<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Share remarks with experts across your company to figure out the best solution for the issue at hand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8040539 elementor-widget elementor-widget-text-editor\" data-id=\"8040539\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"wp-image-4113 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot-From-2025-08-13-13-10-48.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Consistent Responses<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Quick,consistent responses to ticket within its context.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9aa152e e-flex e-con-boxed e-con e-parent\" data-id=\"9aa152e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18b1661 elementor-widget elementor-widget-spacer\" data-id=\"18b1661\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfa8587 e-grid e-con-boxed e-con e-parent\" data-id=\"bfa8587\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b6ba7 elementor-widget elementor-widget-text-editor\" data-id=\"31b6ba7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4337 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-36-27-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Assignment Collision<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Automated assignment of issues to ensure multiple agents are not working on the same issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4358377 elementor-widget elementor-widget-text-editor\" data-id=\"4358377\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4338 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-36-36-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Efficiency<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">No app-switching. Discuss issues raised within its context.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3e04f e-transform elementor-widget elementor-widget-text-editor\" data-id=\"0f3e04f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4339 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-36-47-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Secure by Nature<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">People invited to see a ticket cannot access any other Ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc572ed e-flex e-con-boxed e-con e-parent\" data-id=\"cc572ed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b061c7 elementor-widget elementor-widget-spacer\" data-id=\"4b061c7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c01161a e-grid e-con-boxed e-con e-parent\" data-id=\"c01161a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23a01fe elementor-widget elementor-widget-text-editor\" data-id=\"23a01fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4340 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-36-57-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Automated Ticket Dispatch<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Default assignment of issues to agents. Instant Email notification of dispatched ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9785e8d elementor-widget elementor-widget-text-editor\" data-id=\"9785e8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4341 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-37-20-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Report Generation<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Rating of the services by the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a496bd elementor-widget elementor-widget-text-editor\" data-id=\"5a496bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4342 size-full aligncenter\" src=\"https:\/\/blog.mspace.co.ke\/wp-content\/uploads\/2025\/08\/Screenshot_From_2025-08-14_11-37-09-removebg-preview.png\" alt=\"\" width=\"51\" height=\"51\" \/><\/p><h3 style=\"font-size: 18px; font-weight: 600; color: #0078d7; margin-bottom: 12px; text-align: center;\">Customer Feedback Ratings<\/h3><p style=\"font-size: 15px; color: #444444; line-height: 1.6; text-align: center;\">Generate excel reports of issues depending on their status. Further analysis can be done.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32f0953 e-flex e-con-boxed e-con e-parent\" data-id=\"32f0953\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af032f0 elementor-widget elementor-widget-spacer\" data-id=\"af032f0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d101a37 e-flex e-con-boxed e-con e-parent\" data-id=\"d101a37\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66bd6c0 elementor-widget elementor-widget-heading\" data-id=\"66bd6c0\" data-element_type=\"widget\" id=\"servicedeskpricing\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PRICING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2f09c8 e-flex e-con-boxed e-con e-parent\" data-id=\"c2f09c8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-565d04e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"565d04e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"title\" style=\"text-align: center;\">Full Package<\/h4><div>\u00a0<\/div><div class=\"footer\" style=\"text-align: center;\"><span style=\"color: #ff0000;\">One Month Free Trial<\/span><\/div><div class=\"footer\" style=\"text-align: center;\">Cost per user per month<br \/><b>KES 3,000 <\/b><b class=\"cu-text-primary\">+ <span style=\"color: #0000ff;\">VAT<\/span><\/b><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d44c26c e-flex e-con-boxed e-con e-parent\" data-id=\"d44c26c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01e25f6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"01e25f6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#popmake-4173\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Buy Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What You Need To Change Your Customer Support This is a tool that keeps track of users\/customers request by enabling them to channel queries to the organization. GET STARTED TOP FEATURES Team Work Share remarks with experts across your company to figure out the best solution for the issue at hand. Issue Sharing Share ticket [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4250","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/4250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4250"}],"version-history":[{"count":22,"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/4250\/revisions"}],"predecessor-version":[{"id":4514,"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/4250\/revisions\/4514"}],"wp:attachment":[{"href":"https:\/\/blog.mspace.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}